Product Support | US

1. Why haven't I received the automated registration emails/Notes notification emails? As these emails are automatically generated, they are sometimes ...

You can manage your user details, Notes settings and password and memorable word in Opus 2 via the Account page which you can access by clicking on the Pers...

1. Why isn't the Search function giving the results I should? As Opus 2’s search function is reliant on the text data contained within the PDFs themsel...

1. I uploaded some documents and they seem to have gone through the Uploader, but I don't see them in the folder. It may be that your browser needs a q...

This Guidance is applicable to Opus 2 Magnum, version 7.8 Overview This walkthrough is to show users how to migrate any Chronology created in t...

1. What is OCR? OCR stands for Optical Character Recognition and determines whether or not a document is text searchable.  All documents containing tex...

1. What types of Transcript files are currently accepted by Opus 2? The following transcript file formats can be loaded directly into Opus 2: · LEF (Opus ...

1. My transcript video is not synced to the transcript text. When I play the video, the cursor drops to the very last page of the Transcript. If the cursor...

1. Where can I view all documents linked to a current document or transcript? You can view all the links to a specific document from the Documents Tab >...

1. When I export a transcript, can I have the designations highlighted instead of bracketed? Yes. Within the transcript view, in Tools > Export Transcri...